Refund and Returns Policy

Refunds and Returns Policy

Effective Date: June 4, 2023

Thank you for shopping with ASPAGrow. We value your satisfaction and want to ensure a smooth and hassle-free experience. This Refunds and Returns Policy outlines our guidelines for returning products and receiving refunds. Please read this policy carefully before making a purchase.

  1. Eligibility

1.1 Product Eligibility: This policy applies to physical products purchased directly from ASPAGrow through the aspagrow.com website.

  1. Return Process

2.1 Initiation of Return: If you wish to return a product, please follow these steps:
a. Contact our Customer Support within 30 days of receiving your order to initiate the return process. You can reach us at swapnilattarde4@gmail.com or through our Contact Us page on the website.
b. Provide the following information: order number, reason for return, and any relevant details or photos of the product if applicable.
c. Our Customer Support team will guide you through the return process and provide you with a Return Authorization (RA) number.

2.2 Return Shipping: Customers are responsible for shipping the product back to us in its original condition and packaging, including all accessories and documentation. We recommend using a trackable shipping method to ensure the safe return of the product. Please include the RA number on the return package.

2.3 Condition of Returned Product: To be eligible for a refund, the returned product must be in its original condition, unused, and free from any damage or alterations. We reserve the right to reject returns that do not meet these criteria.

  1. Refund Policy

3.1 Refund Processing: Once we receive and inspect the returned product, we will process your refund within [number of days] of receipt. The refund will be issued to the original payment method used for the purchase.

3.2 Refund Amount: The refund will be for the purchase price of the product, excluding any shipping or handling charges incurred during the original purchase. Please note that any discounts, promotions, or coupons applied at the time of purchase will be deducted from the refund amount.

  1. Non-Returnable Items

4.1 Certain products are not eligible for return or refund, including:
a. Perishable goods, such as seeds or plants.
b. Products that have been used, damaged, or altered by the customer.
c. Products without their original packaging, accessories, or documentation.

  1. Customer Support

5.1 If you have any questions, concerns, or need assistance with the returns and refunds process, please contact our Customer Support team at swapnilattarde4@gmail.com. We are here to help and will respond to your inquiries as soon as possible.

  1. Address for Returns

Please ship the returned product, along with the RA number, to the following address:
ASPAGrow
Address: Pune, India

  1. Changes to the Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or modifications.

We appreciate your understanding and cooperation in adhering to this Refunds and Returns Policy. Your satisfaction is our priority, and we strive to provide the best possible service and support for our valued customers.

Thank you for choosing ASPAGrow!